Agent terms

This is the agreement between an agent (a dealer or other business that lists vehicles on AuctionHub) and Mahendra Developers, which runs AuctionHub (“we”, “us”). You accept it when you apply to be an agent, and again whenever its text changes. It applies together with the Terms of use, the Privacy policy and the Refund policy; for each listing, the Seller terms (auctions) or the Sell · Buy · Rent rules (ads) apply as well. If these terms and those documents differ on a point about agents, these terms apply. Version: 2026-10-29.

Part A: who can be an agent

A.1 An agent is a person or business that buys and sells vehicles (or the other categories we open to agents from time to time) in the course of business: a dealer, a broker, a garage or a showroom. One agent account per business.

A.2 To apply you must be 18 or older, hold a valid PAN, and give: your business or trade name and type; a contact mobile number; your business address with proof; your GSTIN if you are registered under GST; and, where we ask, proof of your business (trade licence, shop registration, dealer certificate or similar).

A.3 Before we approve the account you complete identity verification (PAN and masked Aadhaar). There is no security deposit or joining fee. We may ask for more documents, call you, or visit your premises.

A.4 Everything in your application must be true and up to date. Tell us within 7 days if your business name, address, contact number, GST registration or ownership changes. We may suspend the account until the change is verified.

A.5 You may not apply, or keep an account, if you have been barred from dealing in vehicles by a court or authority, if your account with us was closed for a breach, or if you act for someone who could not hold an account themselves.

Part B: application, approval and the badge

B.1 We decide whether to approve an application. We may decline, with a short reason, and we may limit which categories, which cities or how many listings an agent may have.

B.2 You may add and submit vehicles as soon as you apply. They are reviewed in the usual way but go live only after your account is approved.

B.3 An approved agent's listings carry the Verified agent badge. The badge means we have verified the agent's identity and business address. Approved agents also get a public showroom page showing their business name, city and live vehicles; we may take it down while an account is suspended. It is not a guarantee of any vehicle, price or sale, and you may not describe it as one.

B.4 We may suspend the account, hide its listings and pause the confirmation of its sales while we investigate a complaint, a chargeback, a report of fraud, a legal notice, or a breach of these terms. We tell you why, in writing, and what you can do. We may close the account for a serious or repeated breach, for fraud, for a court or authority's order, or if it stays inactive for 12 months after a reminder.

B.5 You may close the account at any time from the portal once every listing is closed or sold, no sale is being checked and no invoice is unpaid. Anything owed either way is settled as Parts E and F say.

Part C: listings

C.1 You may list your own stock, or a customer's vehicle that the owner has authorised you in writing to list and sell. For a customer's vehicle you upload the owner's signed authorisation letter and the owner's identity proof, and you act for the owner towards us and towards the buyer.

C.2 Every vehicle needs its registration certificate (RC). The registration number, chassis and engine numbers, RC, insurance, loan papers, authorisation letter and owner's ID are seen only by our verification team; buyers see the RTO code.

C.3 One listing per vehicle. We check for the same registration number listed elsewhere on AuctionHub and refuse duplicates. Agents' ads are for sale only, not for rent.

C.4 Each listing is true and complete: make, model, variant, year, kilometres, ownership, accident, flood or fire history, loans, challans and papers, as our form asks. You give the declarations on the “Before you submit” page for each vehicle. Photos are of the actual vehicle, taken recently, without contact details, logos or watermarks placed on them to take buyers off AuctionHub.

C.5 We review every listing before it goes live, may inspect the vehicle, and may ask for changes or decline it. Our checks confirm that the documents produced are facially genuine and consistent with each other and with the registration record at the time of checking. They are not a valuation, a mechanical inspection or a guarantee, and you must not describe them as one.

C.6 For an auction listing you are the seller under the Seller terms, including its success commission on a completed sale; for an ad you are the seller under the Sell · Buy · Rent rules. Part F says what that commission is. We pay agents no commission.

C.7 You complete the sale with the buyer yourself: the price is paid directly to you (or to the owner you act for); you hand over the vehicle, both keys, the RC, insurance and service records; you sign Forms 29 and 30 (and give the loan NOC, Form 35, where there was a loan); you report the sale to the RTO within the time the Motor Vehicles Act allows; and you keep a dated, signed delivery note. You comply with the Motor Vehicles Act, 1988, the rules of your State on used-vehicle dealers, and the dealer registration or trade certificate rules that apply to you.

C.8 You are responsible to the buyer, and to the owner you act for, for the vehicle, its papers and the transfer, and you will compensate us for any loss or claim that comes from a listing or sale of yours, as Part J says.

C.9 Mark a vehicle sold, or withdraw it, within 2 days of its sale or withdrawal elsewhere, so buyers are not shown a vehicle that is gone.

Part D: packages and fees

D.1 Every agent starts on the free package. Each package sets the number of active listings allowed, how many of them you may keep featured at a time (shown at the top of their category and city lists while live), and whether your listings are reviewed first. “Unlimited” packages have the fair-use limit shown on the packages page.

D.2 Paid packages are for 1, 3, 6 or 12 months, paid in advance. Prices are shown including GST, and we issue a GST invoice in the name and GSTIN you gave us. A package starts on the day we confirm its payment (immediately for an online payment); renewing the same package adds to the time left.

D.3 Package fees are not refunded for unused time, except as the Refund policy says. You may change package when the current one ends.

D.4 When a paid package ends and is not renewed, you move to the free package. Fixed-price ads above its limit are paused (not deleted) until you renew; auctions already approved continue.

D.5 You may pay online, or by bank transfer or UPI to the account shown on the payment page, telling us the transaction ID. We confirm bank transfers, usually within one working day. Claiming a payment that was not made is a breach of these terms.

D.6 We may change package prices, limits or perks with 15 days' notice on the portal. A change applies from your next renewal, never to time already paid for.

D.7 Featured placement and priority review are services of the package, not promises of a sale: we may arrange, limit or pause featured placement to keep the lists useful and fair, and a review in priority is still a full review.

Part E: amounts you owe us

E.1 There is no security deposit. You may still come to owe us an amount under these terms: a success commission or package fee left unpaid; an amount you owe a buyer or an owner that we have had to meet; or the reasonable cost of a complaint or claim caused by your breach.

E.2 We tell you in writing what the amount is and why, and give you 7 days to answer, unless the law or a court requires us to act at once. We then invoice you for it, payable within 15 days.

E.3 While such an amount stays unpaid after that, you cannot add new listings, and we may suspend or close the account.

Part F: the success commission you pay

F.1 Listing is free. When a vehicle you listed as an auction sells, we charge you a success commission of 0.5% of the final price plus GST (the rate shown when the listing was submitted), under the Seller terms. Fixed-price ads carry no commission.

F.2 Report every sale of a listed vehicle in the portal within 7 days, with the real price, the date and the buyer's name and number; we may contact the buyer to confirm it. The commission is earned when the sale completes and is invoiced to you, payable within 24 hours of the invoice (if those 24 hours end on a Sunday or a bank holiday, by the end of the next working day).

F.3 The commission is also payable if, after the auction, you sell the vehicle to the highest bidder or another bidder at a negotiated price, or within 6 months to a person first introduced to you through AuctionHub (Seller terms 2.3 and 2.4). Taking an AuctionHub buyer off the platform to avoid the commission is a breach.

F.4 Commission amounts are stated exclusive of GST; we issue a GST invoice for each. We pay agents no commission, bonus or referral fee.

Part G: invoices and payment

G.1 Package fees are paid in advance (Part D). Success commission invoices are raised when a sale completes. Both are payable online, or by bank transfer or UPI: a package fee before the package starts, a success commission within 24 hours of the invoice (if those 24 hours end on a Sunday or a bank holiday, by the end of the next working day).

G.2 While a success commission invoice stays unpaid after that time, you cannot add new vehicles, and we may suspend or close the account (Part E).

G.3 We hold no money for you: there is no wallet, deposit or payout. Your invoices and receipts stay available in your account.

Part H: conduct

H.1 Deal honestly with buyers and with the owners you act for. Answer enquiries promptly, keep appointments, and never pressure, mislead or threaten anyone.

H.2 No fake listings, false prices, invented or hidden history, false documents, sales hidden or under-reported to avoid the commission, bids placed on your own or a connected auction, or several accounts for one business.

H.3 Do not list a vehicle that is stolen, has a tampered chassis or engine number, is under a court's or a bank's hold without disclosure, or that you have no right to sell.

H.4 Use buyers' and owners' names, numbers and documents only for the sale in hand, keep them confidential, and delete them when the sale is done unless the law requires you to keep them. Do not add them to marketing lists or share them.

H.5 Do not present yourself as AuctionHub, its staff or its partner, use our name or logo beyond the badge and the materials we provide, or make promises on our behalf.

H.6 Cooperate with our checks: answer questions, produce documents and allow an inspection of a listed vehicle at a reasonable time. Keep the documents for each sale for 5 years.

H.7 Complaints about you are handled through our Grievance Officer. Two upheld complaints in 12 months, or one serious one, may lead to suspension or closure.

Part I: suspension and ending

I.1 While an account is suspended its listings are hidden and no new listings are accepted. Sales already made must still be completed, reported and paid for.

I.2 When an account is closed, by you or by us, listings are closed, any commission or invoice owed is settled as Parts E and F say, and your invoices remain available to you for 90 days. We keep the records the law requires us to keep (see the Privacy policy).

I.3 Ending the account does not end obligations that arose before it ended: completing and reporting sales, amounts owed, confidentiality, and your indemnity.

Part J: general

J.1 Relationship. You are an independent business. You are not our employee, partner, franchisee or agent, and you have no authority to bind us or to speak for us. Neither of us is exclusive to the other: you may sell through other channels, and we may work with other agents.

J.2 Our role. We run the platform, check listings and connect you with buyers. We are not a party to your sale, we do not buy or hold the vehicle, and the price never passes through us. Except for fraud, wilful default, gross negligence or liability that cannot lawfully be excluded, our total liability to you under these terms in any 12 months is limited to the package fees you paid us in those 12 months.

J.3 Your indemnity. You will compensate us, and keep us compensated, for any loss, claim, fine or cost (including reasonable legal costs) that comes from your listings, your documents, your sales, your dealings with buyers and owners, or your breach of these terms or of the law.

J.4 Confidentiality. Each of us keeps the other's non-public information confidential, except where the law requires disclosure or for professional advisers.

J.5 Electronic acceptance. Ticking the box when you apply, when you accept an updated version, when you report a sale or tell us about a bank payment is your acceptance and your declaration, valid under the Information Technology Act, 2000. We keep the record, with the version of these terms you accepted.

J.6 Changes. We may change these terms with 15 days' notice on the portal (sooner if the law requires). You accept the new version before you add listings, or report sales again. A change does not affect a sale already reported: the version then in force applies to it.

J.7 Notices. We write to you at the email address and the mobile number on your account; you write to us at info@auctionhub.live. Our Grievance Officer is Customer care (+91 92160 23283), who acknowledges a complaint within 24 hours and aims to resolve it within 15 days.

J.8 Law and disputes. These terms are governed by the laws of India. We first try to resolve a dispute in good faith within 30 days. Failing that, it is referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue at Jaipur, in English; the courts at Jaipur have exclusive jurisdiction for anything an arbitrator cannot decide. As a business, you are not a consumer in your dealings with us under these terms.

J.9 Records. Every application, acceptance, payment, invoice and team decision is recorded in your account and in our audit log, and is kept as the law requires.