Terms of use

These terms are a contract between you and us. Please read them. Everyone who creates an account accepts them. The Auction rules also apply to bidders, the Seller terms and listing agreement to auction sellers, the Sell · Buy · Rent rules to ads, and the Agent terms to agents. Our Privacy policy and Refund policy are part of these terms.

1. Who we are

1.1 “AuctionHub”, “we”, “us” and “the Platform” mean the website www.auctionhub.live and its related services, operated by Mahendra Developers, a partnership firm under the Indian Partnership Act, 1932, of Office No. 202, IInd Floor, Queens Corner, Amrapali Marg, Vaishali Nagar, Jaipur, Rajasthan, 302021 (GSTIN 08ACCFM4063H1Z9). AuctionHub is a product of that firm.

1.2 Contact: info@auctionhub.live, +91 92160 23283. Our Grievance Officer is named in section 22.

2. Words we use

• User: anyone with an account. Seller: a user who lists something. Bidder: a user who joins an auction. Buyer: the winning bidder, or a person who buys or rents through an ad. Agent: a dealer approved under the Agent terms.
• Listing: an auction or an ad. Auction: a listing sold by bidding (live or non-live). Ad: a fixed-price listing in Sell · Buy · Rent.
• Entry fee: the fee a bidder pays to join one auction, described in the Auction rules. Success commission: the fee an auction seller pays when a sale completes.
• Reserve price: the lowest price a seller has agreed to accept. Locked information: documents and details shown only to bidders who have joined an auction.

3. Our role, and its limits

3.1 We are an online intermediary (Information Technology Act, 2000). We verify users and listings to the standard in section 7, host auctions and ads, introduce buyers and sellers, and help coordinate the closing of auction sales.

3.2 We are never the buyer, the seller, the landlord or the tenant of anything listed, and we are not a party to the sale or rent agreement, the sale deed or any transfer document. Those are made directly between buyer and seller.

3.3 The purchase price and any rent or deposit pass directly between buyer and seller (or through an escrow they choose). They never pass through our accounts. The only money we receive is our own fees: entry fees, success commissions and agents' package fees.

3.4 We do not give legal, tax, valuation, structural, mechanical or investment advice. Guidance from our team, our consultation service and our AI tools is general information only. Take your own professional advice before you buy or sell.

4. Eligibility and your account

4.1 You must be 18 or older and able to make a binding contract under Indian law. If you act for a company, firm or other person, you confirm you are authorised to bind them, and they are bound too.

4.2 One account per person. You log in with your own mobile number or email address and a one-time code or your password. Never share a code or your password: you are responsible for everything done through your account.

4.3 The information you give us must be true and current. Tell us promptly if it changes.

4.4 You must be legally allowed to buy or sell what you deal in. For example, some land (such as agricultural land) may only be bought by certain people, and foreign nationals and non-residents are restricted by the Foreign Exchange Management Act, 1999. Checking this is your responsibility.

5. Identity verification (KYC)

5.1 Before an auction goes live, the seller must pass identity verification. Before placing a bid, a bidder must submit it; a bidder may pay an auction's entry fee first and submit it straight after. Verification uses your PAN and a masked copy of your Aadhaar (first 8 digits hidden). A car or bike seller who joins through an invite from our team may leave out the Aadhaar copy; we then check the name on the PAN against the vehicle's registration papers. We never keep a full Aadhaar number.

5.2 We may use verification partners and check documents with the authorities that issued them. Where documents are false or don't match, we may cancel that account's bids, offer an auction won by it to the next-highest bidder, reject or remove its listings, and block the account.

6. Fees

6.1 Listing is free. We charge no fee to create, verify or market a listing.

6.2 Entry fee. To bid in an auction you pay its entry fee, shown on the auction page (including GST) before you pay. It pays for the services in the Auction rules (documents, consultation and the auction itself). It is not part of the price and is refundable only as the Refund policy says.

6.3 Success commission. AuctionHub charges an auction seller a success commission when the sale completes, at the rate shown when the listing was submitted (currently 0.5% of the final price for vehicles; the other categories are not charged for now), plus GST. No sale, no commission. Fixed-price ads carry no commission. See the Seller terms.

6.4 Agents pay the package fees set out in the Agent terms and, as sellers, are charged the success commission on a completed auction sale. There is no agent security deposit, and we pay agents no commission.

6.5 Sell · Buy · Rent ads are free.

6.6 We issue a GST invoice for every fee we charge. Online payments are processed by Razorpay; we never see or keep your card or bank login details.

7. What we check, and what we don't

7.1 Before a listing goes live our team checks it. Depending on what it is, we check:

• Property: that the seller matches the owner on the title deed; the title deed and chain of title; the encumbrance position (loans, charges, attachments); the latest property-tax receipt; co-owners and any power of attorney.
• Running businesses: the seller's identity; the lease and the landlord's consent in principle; the licences and whether each can transfer; the list of assets; the financial documents; staff numbers; any franchise or brand consent.
• Vehicles: that the make, model, registration, chassis and engine numbers match the RC; the owner; insurance, pollution certificate, loan and NOC; pending challans; and, for agents, the owner's authorisation and ID.
• Goods and art: that the seller may sell it; that it is not counterfeit, stolen or prohibited; for art, that the attribution and edition are supported, and that it is not an antiquity or made of banned material.
• Everything: that the photos are genuine and match the listing, and that the price and fee are sensible.

7.2 Our checks confirm only that the documents produced to us appear genuine, are consistent with each other and, where we check with the issuing authority, are consistent with its record on the date we checked.

7.3 Our checks are not a valuation, a survey or inspection of condition, a guarantee of good and marketable title, or a promise about how a business or vehicle will perform. Everything is offered as it is, where it is.

7.4 We tell bidders what our checks found, including things that are unfavourable to the seller.

8. Listings and content

8.1 Sellers are responsible for their listings: the description, photos, documents, price and the declarations they make. Listings must be accurate and complete and must not mislead.

8.2 By posting content you give us a non-exclusive, royalty-free licence to host, display, format, translate (including by machine translation) and promote it, for as long as the listing runs and a reasonable time after, and to keep records of it.

8.3 We may ask for changes, refuse, pause or remove any listing, at any stage, where it breaks these terms or the law, or we have reasonable doubts about it.

9. Prohibited and restricted items

You must not list, sell, buy or rent:

• anything stolen, illegal to sell, or that you have no right to sell or let;
• counterfeit or replica goods, or anything that infringes a trade mark, copyright or design;
• arms, ammunition, explosives and their parts, or anything needing a licence you don't hold;
• narcotics, psychotropic substances, prescription medicines, alcohol and tobacco;
• wild animals, their parts or products (including ivory, shahtoosh, animal skins and protected corals or shells) and anything protected by the Wild Life (Protection) Act, 1972;
• antiquities and art treasures within the Antiquities and Art Treasures Act, 1972 (generally, objects more than 100 years old), and idols, sculptures or artefacts taken from temples, monuments or heritage sites;
• human remains, organs or body parts;
• government property, official documents, identity documents, uniforms and badges;
• currency, coins in circulation, securities, lottery tickets and anything for gambling or betting;
• vehicles with no registration certificate, or with altered chassis or engine numbers;
• plots or apartments in a real estate project that must be registered under the Real Estate (Regulation and Development) Act, 2016 and is not;
• goods falsely using a geographical indication (GI) name, or falsely attributed to an artist or maker;
• hazardous materials, adult content, personal data, or anything else unlawful in India.

10. How you must behave

10.1 You must not: give false information; list something you can't sell; bid without the intention and the money to complete; bid on your own listing or ask anyone to; agree with others to keep prices down or push them up (collusion or shill bidding); use bots or automated tools; copy or scrape listings; harass anyone; send spam; or interfere with the Platform.

10.2 No going around us. If you were introduced to a buyer or seller through AuctionHub, you must not complete that deal outside the Platform to avoid our fees. The Seller terms and Auction rules say what happens if you do.

10.3 We may warn you, give a strike, cancel bids, remove listings, or suspend or block your account where we reasonably believe you have broken these terms. Where practical we will tell you why and let you explain.

11. Auctions

11.1 Auctions follow the Auction rules, which bidders accept when they join each auction, before paying its entry fee. A bid is a binding offer and cannot be withdrawn.

11.2 Auction sellers accept the Seller terms and listing agreement for each listing. Property and business sellers give us an exclusive right to sell for a limited period.

12. Sell · Buy · Rent

Ads follow the Sell · Buy · Rent rules. Buyers and sellers deal directly; we are not part of their deal.

13. Agents

Agents also accept the Agent terms, which govern their packages, the Verified agent badge and the success commission.

14. AI features

Our AI advisor, helper, document explainer, listing writer and translations give general information and can be wrong. They are not legal, financial or valuation advice. Translations are for convenience; the seller's original text and, for our documents, the English text apply.

15. Anti-money-laundering

15.1 We may be, or become, a reporting entity under the Prevention of Money-laundering Act, 2002, and may have to carry out customer due diligence, keep records and report certain transactions.

15.2 For a bid of ₹50,00,000 or more you must declare where the money comes from and whether you bid for yourself or someone else (who must then also be identified). We keep these records for five years and may refuse or cancel a bid where due diligence can't be completed.

16. Intellectual property

The Platform, its software, design, text and logo belong to us or our licensors. AuctionHub and its logo are our trade marks. You may not copy or use them without our written permission, except to share links to listings.

17. Availability and technical failures

17.1 We work to keep the Platform running but do not promise it will be uninterrupted or error-free. We may pause it for maintenance, with notice where practical.

17.2 If a verified technical failure disrupts a live auction, bids validly placed before it stand, and we will extend, re-run or cancel the auction as is reasonable and tell every bidder our decision and the reason. If an auction is cancelled for this reason, entry fees are refunded.

18. Our liability

18.1 Nothing in these terms limits liability for fraud, wilful default or gross negligence, or any liability that the law does not allow to be limited.

18.2 Otherwise, our total liability to you in connection with any listing or transaction is limited to the fees we actually received from you for it (for example the entry fee or the success commission).

18.3 Otherwise, we are not liable for indirect loss, loss of profit or opportunity, or for loss caused by another user's acts, the condition, title or future performance of anything listed, a landlord's or authority's decision, or your own failure to inspect and take advice.

18.4 Nothing in these terms affects your rights as a consumer under the Consumer Protection Act, 2019.

19. Your indemnity

You will compensate us for loss and reasonable costs caused by your breach of these terms, by information you gave that was untrue, by your breach of the law, or (as a seller) by any loan, charge, dispute or liability affecting what you listed that you did not declare.

20. Ending your account

20.1 You may close your account at any time from your account page (our team confirms the request within 3 days, or it is approved automatically after 7), or by writing to info@auctionhub.live. Open auctions, bids, sales in progress and unpaid invoices must be completed first.

20.2 We may suspend or close an account under section 10.3. Sections that by their nature should survive (fees owed, commission, liability, indemnity, disputes) continue after an account closes.

21. Your data

We process personal data under the Digital Personal Data Protection Act, 2023 and our Privacy policy. Consent for one purpose is not consent for another; news and offers by email and SMS need your separate, optional consent, which you can withdraw at any time.

22. Grievances

22.1 Our Grievance Officer is Customer care, Mahendra Developers, Office No. 202, IInd Floor, Queens Corner, Amrapali Marg, Vaishali Nagar, Jaipur, Rajasthan, 302021. Phone +91 92160 23283, email info@auctionhub.live.

22.2 We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. Requests about your personal data are answered within 30 days.

23. Disputes between users

A dispute about a sale or rental is between the buyer and the seller. We may help, for example by sharing the auction record, but we are not obliged to resolve it and are not liable for its outcome.

24. Governing law and disputes with us

24.1 These terms are governed by the laws of India. If you have a dispute with us, we will first try to resolve it in good faith within 30 days.

24.2 Failing that, a commercial dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue at Jaipur, in English. The courts at Jaipur have jurisdiction for interim relief.

24.3 If you are a consumer, nothing in this section requires you to arbitrate or stops you approaching a Consumer Disputes Redressal Commission.

25. Changes to these terms

We may change these terms. We will give at least 7 days' notice of a material change, and ask you to accept the new version before you carry on. A change never alters a listing already live or a bid already placed: the version accepted then still applies to it.

26. General

26.1 If any part of these terms is invalid, it is read down to the extent needed and the rest continues. A delay in enforcing a right is not a waiver. You may not transfer your rights under these terms without our consent.

26.2 We are not responsible for delays or failures caused by events beyond our reasonable control.

26.3 Contracts and acceptances made on the Platform by ticking boxes are valid electronic contracts under the Information Technology Act, 2000. We keep a record of what you accepted, when, and from which device.

26.4 These terms, the documents they mention and anything you accept on the Platform form the whole agreement between you and us. They are published in English; where a translation is shown for convenience and differs, the English text applies.