Refund & cancellation policy

Last updated: 28 October 2026

In short

  1. AuctionHub never receives the purchase price, rent or deposit for anything listed. This policy covers only our own fees.
  2. The auction entry fee pays for services delivered as soon as you join: the locked documents, consultation and the auction itself. It is not refunded because you didn't bid, didn't submit your identity verification, didn't win or changed your mind.
  3. The entry fee is refunded in full, automatically, if the auction is cancelled or never starts, is voided after a technical failure, your payment arrived after bidding closed, or you won and the seller failed to complete.
  4. A payment made twice is refunded automatically. A failed payment is reversed by your bank or Razorpay, usually within 5 to 7 working days.
  5. The seller's success commission is charged only after a sale completes and is not refunded afterwards, unless the sale is later undone because of our fault.
  6. Agent package fees are not refunded for unused time. There is no agent security deposit.
  7. Refunds go back to the original payment method and usually show within 5 to 7 working days. If a refund is missing after 7 working days, write to our Grievance Officer.

A summary for convenience. The full text below is the one that applies.

AuctionHub never receives the purchase price, rent or deposit for anything listed: those go directly between buyer and seller. This policy covers only the fees we charge. It is part of our Terms of use.

1. Auction entry fee

1.1 Each auction has its own entry fee, shown on its page including GST, before you pay. It pays for services delivered as soon as you join: access to the locked documents and details, consultation, and the auction itself (see the Auction rules).

1.2 It is therefore not refundable, including when you don't bid, don't submit your identity verification (the locked documents and details open once you do), don't win, or decide the listing isn't for you.

1.3 It is refunded in full, automatically, to the original payment method, if:

  • the auction is cancelled or never starts;
  • the auction is voided after a technical failure;
  • your payment arrives after bidding has already closed;
  • you won and the seller failed or refused to complete the sale.

1.4 If you pay twice for the same thing, the second payment is refunded automatically.

2. Seller's success commission

Charged only after an auction sale completes, against our GST invoice. Not refundable once the sale has completed. If a completed sale is later undone by a court or by agreement because of our fault, we refund it.

3. Agents

3.1 Package fees are paid in advance (1, 3, 6 or 12 months) and are not refunded for unused time (see the Agent terms).

3.2 There is no agent security deposit, so there is nothing to refund when an agent account closes.

4. Ads

Sell · Buy · Rent ads are free, so there is nothing to refund. Any refund of a price, rent or deposit is between the buyer (or tenant) and the seller.

5. Failed or duplicate payments

If money was deducted but the payment failed, it is reversed by your bank or by Razorpay, usually within 5–7 working days. If you were charged twice, the extra payment is refunded automatically.

6. How refunds reach you

Refunds go back to the original payment method and usually show within 5–7 working days, depending on your bank. If you don't see a refund within 7 working days, or think you are owed one, write to our Grievance Officer, Customer care (+91 92160 23283, info@auctionhub.live). We acknowledge within 24 hours and aim to resolve within 15 days. Your rights under the Consumer Protection Act, 2019 are not affected.